One Assist
One Assist is Zuricart dedicated customer support service designed to provide you with seamless assistance throughout your shopping experience. Were here to help you every step of the way.
Pre-Purchase Support
- • Product recommendations
- • Specification clarifications
- • Price inquiries
- • Stock availability
- • Comparison assistance
Order Support
- • Order tracking
- • Delivery updates
- • Order modifications
- • Payment assistance
- • Invoice requests
After-Sales Support
- • Returns and refunds
- • Warranty claims
- • Product troubleshooting
- • Replacement requests
- • Technical support
Account Support
- • Account management
- • Password reset
- • Profile updates
- • Order history
- • Wishlist assistance
How to Reach One Assist
Phone Support
Call us: +254 712 944 000
Monday - Saturday: 8:00 AM - 6:00 PM EAT
Chat with us on WhatsApp for instant support
support@zuricart.co.ke
We respond within 24 hours
Live Chat
Available on our website during business hours
Our Commitment
At Zuricart, we believe in providing exceptional customer service. Our One Assist team is trained to:
- Respond promptly to all inquiries
- Provide accurate and helpful information
- Resolve issues efficiently
- Ensure customer satisfaction
- Maintain transparency in all communications
Frequently Asked Questions
What are your support hours?
Our support team is available Monday to Saturday, 8:00 AM - 6:00 PM EAT.
How quickly will I get a response?
Phone and WhatsApp: Immediate during business hours. Email: Within 24 hours.
Can I track my order?
Yes! Log into your account or contact One Assist with your order number for tracking updates.
What if I need to return a product?
Contact One Assist within 7 days of delivery. Well guide you through the return process.