Order Confirmation

Once you place an order, you will receive an order confirmation via email or SMS with your order number and details. Please keep this for your records.

Order Verification

Our team may contact you to verify your order details, especially for high-value items or first-time customers. This is to ensure security and prevent fraud.

Processing Time

Orders are typically processed within 24 hours. You will be notified when your order is ready for dispatch.

Delivery Areas

We deliver to all major towns and cities in Kenya. Delivery times may vary based on your location.

Delivery Time

• Nairobi: Next-day delivery
• Major Cities: 1-2 business days
• Other Areas: 2-5 business days

Delivery Charges

Delivery charges vary based on location and order value. Free delivery may be available for orders above a certain amount. Delivery fees will be displayed at checkout.

Tracking Your Order

You can track your order status through your account dashboard or by contacting our customer care team with your order number.

Delivery Confirmation

Upon delivery, you will be required to sign for your package. Please inspect the package before signing. If there are any visible damages, please note them on the delivery receipt.

7-Day Return Window

You may return products within 7 days of delivery if you are not satisfied with your purchase.

Return Conditions

Products must be:

• In original condition and packaging
• Unused and undamaged
• With all accessories, manuals, and warranty cards
• With original receipt or proof of purchase

Non-Returnable Items

• Opened software or digital products
• Personal care items
• Items marked as non-returnable
• Customized or personalized products

How to Return

To initiate a return:

1. Contact our customer care within 7 days of delivery
2. Provide your order number and reason for return
3. Our team will arrange for pickup or provide return instructions
4. Pack the item securely in its original packaging

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days.

Refund Method

Refunds will be issued through:

• Original payment method (for card/M-Pesa payments)
• M-Pesa transfer
• Bank transfer
• Store credit (if preferred)

Partial Refunds

Partial refunds may be granted for:

• Items with obvious signs of use
• Items not in original condition
• Items with missing parts not due to our error
• Items returned after 7 days

Manufacturer Warranty

All products are delivered with manufacturer warranties where applicable. Warranty periods vary by product and brand. Warranty cards and documentation will be included with your delivery.

Warranty Claims

To make a warranty claim:

1. Contact our customer care with your order number
2. Describe the issue with the product
3. Provide proof of purchase and warranty card
4. We will facilitate the warranty process with the manufacturer

Warranty Exclusions

Warranties do not cover:

• Physical damage or misuse
• Unauthorized repairs or modifications
• Normal wear and tear
• Damage from accidents or natural disasters

Before Dispatch

You may cancel your order before it is dispatched by contacting our customer care. Full refund will be processed if payment has been made.

After Dispatch

Once an order is dispatched, it cannot be cancelled. However, you may refuse delivery and return the item according to our return policy.

If you receive a damaged or defective item:

1. Contact us immediately (within 24 hours of delivery)
2. Provide photos of the damage or defect
3. Do not use or attempt to repair the item
4. We will arrange for replacement or full refund

If you receive the wrong item, contact us immediately. We will arrange for pickup of the wrong item and deliver the correct item at no additional cost.